Mapleport works with organisations that are seeking to improve their service processes and underlying support systems. Our experience embraces the best in breed practices for service design and implementation, together with a detailed understanding of the leading platforms and solutions that often underpin the service organisation. In addition to the technical solutions, Mapleport’s approach also focuses on the people that are required to create an effective service organisation and this focus forms a large part of our change process in this area.

Service Management Approach

• Strategy
• Platform / solution selection
• Service design – help desk through to fully managed solutions
• Service standards and measurements
• Service procurement – See procurement management
• Outsourcing – See outsourcing
• Organisation development
• Ongoing governance, control and reporting
• On-site service team management
• ITIL based
• Benchmarking